An emergency plumbing company was missing roughly 40% of calls after-hours and on weekends. Every missed call was a customer who Googled the next plumber. They needed coverage without hiring a full-time night-shift receptionist.
The Solution
Launched a fast, SEO-optimized site for daytime acquisition, paired with an AI voice receptionist built on Vapi.ai for 24/7 call coverage. The agent qualifies urgency, captures the job details, SMS-routes emergencies to the on-call tech, and books non-urgent jobs into the calendar.
The Outcome
Call capture rate moved from approximately 60% to approximately 98%. The AI receptionist pays for itself many times over each month through previously missed jobs.